Monday, February 23, 2009
Airtel Customer Care-Pathetic Service

I was using the campus card from Airtel and thoroughly relished the fact that I was able to stay in touch with my buddies by messaging them locally at 20p, while my best buddy was also on the same plan so we could yap for hours at just 10p…it was all rosy for four months till Airtel started goofing up..
They suddenly changed the plan and my card became a normal card with basic rates…you know, it’s always easy to move up, shell out less from your pocket, but the transition from such a tempting scheme to a different plan where you have to shell out more is not easy…and I learnt that in the next 45 days..from mid January tell date, I have spend a harrowing month calling up ther Airtel customer care trying to fix this up…Well..After 10 customer care executives and a month down the line I realized I was wasting my time…they either promised to fix his problem in the next 24/48/72 hours( different customer care executive gave me different time limits) or they were ever so polite, they just hung up mid way…Talk about well trained executives…
Till date the problem is unsolved and as this is the only contact number that’s with my friends, family and colleagues, changing it will not be easy…
I am tired of the fools that Airtel has hired…they don’t know what they are doing, lack the basic manners to talk(despite the knowledge that the call might be getting recorded) and give us customers an unpleasant time…
Using an Airtel SIM is burning a hole in my pocket and to top it all, the networks pathetic…maybe I should brave it out and choose a better network…
They suddenly changed the plan and my card became a normal card with basic rates…you know, it’s always easy to move up, shell out less from your pocket, but the transition from such a tempting scheme to a different plan where you have to shell out more is not easy…and I learnt that in the next 45 days..from mid January tell date, I have spend a harrowing month calling up ther Airtel customer care trying to fix this up…Well..After 10 customer care executives and a month down the line I realized I was wasting my time…they either promised to fix his problem in the next 24/48/72 hours( different customer care executive gave me different time limits) or they were ever so polite, they just hung up mid way…Talk about well trained executives…
Till date the problem is unsolved and as this is the only contact number that’s with my friends, family and colleagues, changing it will not be easy…
I am tired of the fools that Airtel has hired…they don’t know what they are doing, lack the basic manners to talk(despite the knowledge that the call might be getting recorded) and give us customers an unpleasant time…
Using an Airtel SIM is burning a hole in my pocket and to top it all, the networks pathetic…maybe I should brave it out and choose a better network…
Friday, February 20, 2009
Meeting Raghu-The MTV Roadies guy…
Raghu Ram..yupss the MTV Roadies guy..the most hated man(actually no , most of us are just terrified of him) on the television was here at my office…and unlike his television persona…he swept me off my feet.. Literally…and it wasn’t just me, but every hot blooded female in my office was wide eyed and ecstatic for the 45 mins that he spent at web18.The frenzy he created was crazy…I always assumed that if I ever come across this mean, rude and ruthless character I will flee off the place….was I a little surprised by my reaction when I waited for him like a stupid besotted teenager…just to get his autograph…and while I waited for him to finish the live chat that he had come for, I called up all my friends to let them know that Raghu…THE RAGHU…is at my office…while the men tried to shrug it off by replying ..So? and some even tried to act cool n calm by asking me …’Raghu…whose that?’ the farier sex were more like…’Kya baat kar rahee hai?Cool yaar’…
My office being media house has no dearth of celebs walking in and out for interviews but the popularity that this guy has amassed was evident with the reaction that evoked…Stupendous…and the coolest thing was his down to earth nature where he stood by and let all of us have a piece of him by posing for snaps with us…loved it…
Isn’t it weird…that this scary bald guy who made so many people sweat with fear could be such a gentlemen…I wondered which was the real Raghu…the one we see on screen who rips the youth apart with his temper giving them sleepless night or the man who could create a euphoria that made all the females in my office go weak in the knees…
Once he left, the excitement extinguished…though most of us glowed …Raghu…hated ??? I doubt it…his popularity exceeded that of the powered puffed, manicured celebs who have walked by my work place with their noses in the air and have ‘favored’ a fan or two by posing for a snap and then wiggled out pretending to be really busy…esp the ones who have ‘many’ projects in the pipeline though the only time they are in the news is when the fall in and out of love…
Raghu…the much married Raghu…deserves the popularity that he’s amassed …We love you dude…
My office being media house has no dearth of celebs walking in and out for interviews but the popularity that this guy has amassed was evident with the reaction that evoked…Stupendous…and the coolest thing was his down to earth nature where he stood by and let all of us have a piece of him by posing for snaps with us…loved it…
Isn’t it weird…that this scary bald guy who made so many people sweat with fear could be such a gentlemen…I wondered which was the real Raghu…the one we see on screen who rips the youth apart with his temper giving them sleepless night or the man who could create a euphoria that made all the females in my office go weak in the knees…
Once he left, the excitement extinguished…though most of us glowed …Raghu…hated ??? I doubt it…his popularity exceeded that of the powered puffed, manicured celebs who have walked by my work place with their noses in the air and have ‘favored’ a fan or two by posing for a snap and then wiggled out pretending to be really busy…esp the ones who have ‘many’ projects in the pipeline though the only time they are in the news is when the fall in and out of love…
Raghu…the much married Raghu…deserves the popularity that he’s amassed …We love you dude…
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